Providing shipment information, creating orders, activating shipments, building/assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
Monitor task boards and assigned email accounts to respond to customer and carrier requests.
Document events utilizing knowledge gained through SOPs and experience, and when required, follow defined escalation procedures and training.
Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
Validate and ensure the accuracy of load datain systems according to company and customer standards.
Other duties or responsibilities as assigned according to the team and/or country-specific requirements.
Qualifications:
High school diploma or GED
Previous customer service experience in a call center environment
Basic proficiency in Microsoft Office Suite of programs
Demonstrated communication, prioritization, and time management skills
Prior work experience that required attention to detail and accuracy
Values a diverse and inclusive work environment
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
